Welcome to VirtVice. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our AI-powered platform, mobile application, and related services.
1. Information We Collect
a. Personal Information You Provide
- Name, email address, phone number
- Profile image, age, gender, and voice recordings
- Knowledge base inputs used to build your AI clone
- Uploaded documents, images, or videos (for advisor analysis)
- Payment details (processed securely via third-party providers)
b. Automatically Collected Information
- Device and browser information
- IP address and geolocation (used to personalize services)
- Interaction logs with AI advisors (chat, audio, image use)
- Usage patterns and analytics data
2. How We Use Your Information
- Personalize your AI advisor experience
- Analyze images/documents to offer tailored advice
- Improve AI accuracy and conversation relevance
- Provide support and respond to inquiries
- Process transactions and manage your account
- Recommend relevant advisors or services
- Maintain platform security and integrity
3. Use of Photos, Documents, and Voice
- Used only to analyze, improve, or personalize your virtual advisor experience
- Facial features, voice tone, or body analysis may be conducted depending on the advisor
- Data is stored securely and never shared with third parties without your consent
4. Data Sharing and Third Parties
We may share your data with:
- Authorized Service Providers (e.g., cloud storage, payment processors)
- Referral Partners (only with explicit consent)
- Legal compliance (if required by law)
We do not sell your personal data.
5. AI Conversations and Data Use
- Conversations are logged to improve interactions and provide continuity
- You may view or delete your conversation history at any time
- AI-generated summaries are used to improve your guidance experience
6. Your Rights and Choices
You may:
- Request access or correction to your personal data
- Delete your account and associated data
- Opt-out of AI training on your anonymized data
- Manage notification and email preferences
To exercise your rights, email: support@virtvice.com
7. Data Security
- End-to-end encryption for sensitive uploads
- Secure storage protocols
- Access controls to limit who sees your data
- Regular security audits
8. Children's Privacy
VirtVice is designed to be friendly and safe for users of all ages. We are committed to protecting the privacy of minors in accordance with applicable laws and regulations.
9. Updates to This Policy
We may update this policy periodically. You will be notified of significant changes via email or in-app message.